Refund policy
Coaching:
- Rescheduling: Please reschedule your session at least 24 hours before the scheduled appointment time. Rescheduling requests made with less than 24 hours’ notice may result in the session being forfeited. Each client is permitted one courtesy reschedule if they arrive more than five minutes late or miss their appointment entirely.
- Late Arrivals: A five-minute grace period is provided. If you have not joined the session within five minutes and have not contacted us, the appointment will be considered a no-show. In such cases, one reschedule may be granted as a courtesy.
- No-Shows: Missed sessions and no-shows are non-refundable. However, clients are allowed one reschedule for a no-show or late arrival beyond the grace period. Any additional missed appointments will require a new session purchase to book again.
Apparel:
We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at transformationthroughtestament@gmail.com. Please note that exchanges will need to be sent to the address
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any concern or question at transformationthroughtestament@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at transformationthroughtestament@gmail.com.